Intention Analysis
Intention Analysis is the identification of intentions from text, for example the intention to purchase, sell, complain or inquire.
Precision and Recall for Intention Analysis
Precision
Precision scores are over 80% for some intentions. Precision is linked to noise reduction. When an intention is identified, it is likely to be right 8 out of 10 times.
Purchase | 81.22% |
Wish | 84.7% |
Inquire | 86.41% |
Direct | 85.1% |
Complain | 85.37% |
Sell | 67.92% |
Compare | 65.78% |
Quit | 44.00% |
These precision and recall numbers are for intention analysis.
Recall
The recall scores are around 40% for some intentions. This means that more than one in three messages bearing those intentions will be identified.
Purchase | 35.68% |
Wish | 40.5% |
Inquire | 34.21% |
Direct | 45.74% |
Sell | 36.39% |
Compare | 28.71% |
Quit | 27.8% |
Complain | 39.83% |
These precision and recall numbers are for intention analysis.
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